Help Workers Get
Help Workers Get What They Need By John Crossan So many times in problem solving, the really smart, expert people come up with an analysis that everyone truly believes is the right answer—and really wants to work. But when it’s time to implement the solution, they run into "You know, it just didn't work” or "It just didn't last" or "Nobody would buy into it." Most people tend to get hung up on what they want rather than what they need. They fall in love with their elegant solutions and want them to work. (For example, engineers usually focus on the technical solution: “We’ve found the perfect solution, so let's not waste any time getting it in place. Forget all of that soft-skills stuff—just make people do it now.”) For others, their primary frustration lies...